Terms and Conditions

Please read the following Terms and Conditions before you buy anything on our website, and check there is nothing you are not willing to agree to. By making a purchase you are agreeing to these Terms and Conditions. These terms are offered in addition to your legal rights, which remain unaffected. For more detailed information on your rights you can also visit the Citizens Advice website www.citizensadvice.uk.

In these Terms and Conditions, ‘we’, ‘us’ or ‘our’ means The Landworkers’ Alliance and ‘you’, ‘your’ or ‘the Customer’ means the person using our website to buy products from us. ‘Our website’ and ‘The Landworkers’ Alliance website’ and ‘The Landworkers’ Alliance online shop’ and ‘us’ refers to products available for sale at https://landworkersalliance/shop and not through any other website.

If you have any queries or questions regarding any of these Terms, please contact merchandise@staging.landworkersalliance.org.uk to discuss. These Terms and Conditions apply to any contract entered into by purchasing goods from The Landworkers’ Alliance website. Please check your order carefully and correct any errors before submitting it.

Ordering products from us

When you complete the order process on our website at https://landworkersalliance/shop, we will send an email to the address provided confirming receipt of your order and containing details of your order. If you do not receive this email, it may be that the order process was not complete – feel free to contact us to check if your order has been received. Check your spam folder first in your email account, as this email may also be in there.

When we have posted your order, you will receive another email confirming your item has been dispatched. Your order represents your offer to The Landworkers’ Alliance to purchase a product. Our acceptance of your offer to buy a product is complete at the time we send a dispatch notification to you.

We reserve the right to cancel your order up to this point. This could be for a number of reasons, including but not limited to:

• The products are unavailable;
• We cannot authorise your payment;
• There has been a mistake on the pricing or description of the products
• any other reason we determine as applicable.

Payment

An order is not complete until payment has been received in full.

We use the Stripe payment platform to process payments, and we can only accept payment methods accepted by Stripe. By agreeing to the Landworkers’ Alliance Terms of Service , you are also agreeing to be bound by the Stripe Terms of Service when making a transaction through our website. You can read the Stripe Terms of Service here (https://stripe.com/gb/checkout/legal). Stripe may ask for additional authorization from the relevant card issuer.

We do not accept cash, cheques or bank transfers for online payment.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is held as secure, in compliance with the General Data Protection Regulation (https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/). However, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us, where there is no negligence on the part of The Landworkers’ Alliance.

The price of the products:

• Is in pounds sterling (£)(GBP);
• Does not include the cost of delivering the products
• Does include VAT, where applicable

Delivery prices will be clearly displayed as an additional cost. No unspecified costs will be added to your order. You may be given the option to add an additional donation to The Landworkers’ Alliance. This will clearly be marked as optional.

The Landworkers’ Alliance may make discounts available in the form of promotion codes. Only one promotion code is valid per order.

Delivery

We will only deliver an item once payment has been received in full.

Within the UK we use Royal Mail second class post to deliver our products, to keep delivery costs down. For international items, we use one of the Royal Mail’s tracked international services. It is not possible to provide a delivery date in advance, or to provide tracking information for domestic orders, though you will receive notification when your item has shipped. If you would like faster delivery, you can email merchandise@staging.landworkersalliance.org.uk to discuss expediated delivery options at an additional cost – however please note this email address is not checked daily, and it may not be possible to fulfil your request.

Domestic Shipping Costs:

• Our standard shipping rate is £3.74
• Our value shipping rate for smaller items is £2.50
• For orders over £100, postage is free.

Orders are usually shipped on Mondays and Fridays, although we reserve the right to ship on different days of the week when necessary. Orders are not dispatched on Scottish bank holidays, and will be dispatched the following business day. From time to time we reserve the right to suspend posting to allow for staff holidays. This will be clearly highlighted, alongside information about when orders placed during this period will be dispatched.

Please note, the to be guaranteed eligibility for delivery on a Monday or Friday, orders must be submitted by Sunday (for Monday dispatch) or by Thursday (for Friday dispatch).

We will notify you If something happens which:

• Is outside of our control
• Affects the postage day of your order
• Or if we are notified of any delays by Royal Mail

Delivery of the products is understood to have taken place when they have been delivered to the address provided during the ordering process. We cannot take responsibility for items lost, damaged, or stolen if the customer is not at home to accept the delivery and it is left by the delivery service somewhere outside of the specified property.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling, or customers will be refunded. If an order does not arrive due to an incorrect address being provided by the customer, we cannot take responsibility for this, and we are not able to offer a replacement in these circumstances.

Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered.

The Customer becomes responsible for the products once delivery has taken place.

Returns and Cancellations

You have the right to cancel your order within 14 days of dispatch. If cancellation takes place before products are shipped (by emailing merchandise@staging.landworkersalliance.org.uk), a refund will take place no later than 14 calendar days after the day on which we are informed about your decision to cancel your order.

If your order has already shipped, it must be returned and be received by The Landworkers Alliance before any refund can be processed. Please that the return postage costs of non-faulty items are not refundable, and are done so at the customer’s own expense. 

Before returning an item, please first notify us by emailing merchandise@staging.landworkersalliance.org.uk to let us know you would like to return your order, and to check your item is eligible for return / cancellation. Then fill in a RETURNS FORM BELOW, or one may have been included with your order, and send it back with your returned item(s). Be sure to include the reason why you wish to return the goods, whether you would like a replacement or a refund, and your name and order number. You have 14 calendar days from the date your order was dispatched to you, for us to have received back as a return by The Landworkers’ Alliance. Please allow for this timeframe in whichever postal method you choose.

Once received, a refund will be processed for the item(s) you wish to cancel (excluding postage and packaging fee). We will make the reimbursement no later than 14 calendar days after the day we receive back any products supplied.

All returned items must be returned in a clean, undamaged and unused condition – The customer is liable for any diminished value of the products resulting from dirt, damage or use.

We will make the reimbursement using the same means of payment as used for the initial transaction, unless we have expressly agreed otherwise.

Exchanges

If you would like to exchange an item, items need to be received back with The Landworkers’ Alliance within 14 days of the date your order was dispatched. Unfortunately we do not cover the cost of return postage, but we will dispatch your replacement at no additional postage cost (once per order). Please detail the item you would like to exchange an item for by completing the RETURNS FORM. Items specified must be the same price as the original item, otherwise we cannot offer an exchange and will instead refund the cost of your item as a return. If the item you have specified as an exchange is not available, we will refund your returned item instead. If you have any queries please contact merchandise@staging.landworkersalliance.org.uk. 

Damaged / Incorrect Items

If an item arrives in a damaged or faulty condition, or is not the item you ordered, you are entitled to a full refund (including any postage and packaging costs). Please email merchandise@staging.landworkersalliance.org.uk to make a refund request. We may ask you to provide evidence that the item is incorrect, or of the damage to the item. We may also ask you to return the item before a refund can be processed.

You have 30 days from the day on which you received your item from which to make a complaint regarding its condition.

If you are returning a faulty or incorrect item, we will refund the costs of the return of the item up to the value of £10.00. In such a case, please obtain evidence of proof of postage, and keep this in a safe place in case you need this for a compensation claim with the delivery company. We will need to see a copy of your proof of postage in order to refund this. Unfortunately, we cannot accept responsibility for goods in return transit to us.

Non Delivered Items

In the event that your item has not arrived 21 days from the date of dispatch of your order, you are entitled to ask for a re-delivery of your order or a refund. You must notify us within 30 days of dispatch that your order has not arrived, to be eligible for a refund or re-delivery.

Please contact merchandise@staging.landworkersalliance.org.uk to inform us of a non delivery. We will process a refund or a re-delivery within 14 calendar days of receiving notification of non-delivery. In the event that no more of the specific item(s) in the non-delivered order are available, the customer will receive a refund. If the same item(s) are available, the customer will receive a choice of a re-delivery or refund. Please note, we cannot add additional items if an item is being replaced – additional items would be subject to a separate order.

Nature of the products

You have certain legal rights regarding the quality of products we must provide, including that they are:

• of satisfactory quality
• fit for purpose; and
• match their description

We must provide you with products that comply with your legal rights. We will make every effort to ensure that information regarding our products is up to date. We will make all reasonable efforts to accurately display and describe our products, including their colour. However, the colour you see will depend on your own device’s display and we cannot guarantee that the display from your device will accurately match the colour of items for sale.

Any products sold:

• at discount prices
• or as substandard

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. We cannot accept a refund request in relation to the quality of a discounted product, if the reason for requesting a refund is to do with specifics of the product that were clearly identified and listed in the product description.

Limit on our responsibility to you

We are not legally responsible for losses that:

• were not foreseeable at the time of ordering
• that were not caused by any breach on our part
• that were caused by couriers or other third parties
• or losses that are not foreseeable as a consequence of any breach on our part
• business losses
• are losses to non-consumers.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with the products, our service to you or any other matter please contact us as soon as possible at merchandise@staging.landworkersalliance.org.uk

If you want to initiate court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract. Relevant United Kingdom law will apply in any legal dispute.

 Third party rights

No one other than the customer has any right to enforce any term of this contract.

Intellectual Property

All images and logos used by The Landworkers’ Alliance on items for sale, remain the intellectual property of The Landworkers’ Alliance or artists and creators of products sold in the shop, and may not be reproduced without written permission. You are not allowed to copy or use any material from The Landworkers’ Alliance’s online shop for any commercial purpose unless written permission has been granted.

Changes to these Terms and Conditions

From time to time we may change these Terms and Conditions without notice. Please review this policy each time you use our online shop, to stay up to date with our current Terms and Conditions. The most current version of this policy as displayed on our website constitutes the Terms and Conditions applied to each individual sale at the time of that sale.

DOWNLOAD A COPY OF OUR RETURNS FORM HERE: 

RETURNS FORM